HolAp - Holiday apartments Ticino

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15:18 07 Jan 25

We will never book with HolAp and the Ackle couple again.Whether customer… service is good or bad is often only determined when problems arise. And there were!I don’t want to go into the dirt on the ventilation. The apartment was simple, but quite nice.On the day of our arrival, we learned that a jazz festival would be taking place right outside our window for a week: noise from midday until sometimes 3 a.m., from several stages simultaneously in our direction, with the balcony acting as a funnel, amplifying the whole thing. We couldn’t sleep! We saved the audio and video footage.The Ackle couple seemed inexperienced. After we raised our complaint, nothing more remained. The Ackles dismissed it, saying they had mentioned the jazz festival. Yes, they had, in a different context, without mentioning the significant noise disturbance. Also outrageous was their response that we should have known because our son worked in the town. No, firstly, he didn’t know, and secondly, since he was new to the area, he couldn’t have estimated the damage this apartment would have for a week.They gave us a few francs off to save on cleaning. They didn’t want to approach the owner of the apartment. Sure, he brings in money, and they didn’t want to ruin their business. Better to turn away a guest; business is going well anyway. They offered us another apartment! But we would have had to pay extra for that. Here, too, no concessions whatsoever.Such behavior is reprehensible. We would have expected a subtle hint, because the ACKLES knew about the festival and where it was taking place.We moved out the next day. Almost 1,000 francs in damage, but at least we got some peace and quiet.leggi di più

13:20 15 Aug 24

20:23 07 Jun 24

06:10 25 Apr 24

11:41 31 Oct 23

Very competent, helpful, nice

Ivo

13:31 15 Sep 23

Extremely courteous and competent agent for holiday apartments and holiday… homes. Our rental property (Casa La Monda Cantik) was very well maintained, clean and well maintained. We felt very comfortable and can recommend Holap in every respect.leggi di più

Thomas Gartmann

14:01 25 May 23

Flavia Vitali

09:41 19 Dec 22

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Lionella Pisciani

20:01 02 Oct 22

Bexige Sky

18:01 22 Mar 22

The best agency in Ascona/Locarno for holiday apartments. Competent,… reliable, highly recommended!leggi di più

Nobbi Semmi

11:21 27 Jun 21

It was damn difficult to get HolAp. Once I got to the casafile site,… everything was very easy. It was as if I had booked on site at a travel agency. Thanksleggi di più

Thomas Miesing

15:52 19 May 21

Excellent, in all parts super equipped 50 sqm apartment with underground… parking space, close to the lake and immaculately clean. Very good service from the office, we came after office hours and found the key at the agreed place. We enjoy Switzerland, in everything.leggi di più

Miri Corrocher

17:51 15 May 21

A super great apartment with an exceptional view of the Brissago Islands… from the spacious terrace. Very uncomplicated and well organized administration.leggi di più

Benjamin B. Fenner

14:48 26 Jun 19

Very friendly and courteous service! Provide really clean apartments!… Recommended!!!leggi di più